Date – April 26th, 2011
Time – 5:39 PM
A call was made to Dominos Phase 10 Mohali Outlet. We ask for the available Pizza options as the dominos website was not working. The person informs us about them and we ask for a medium pizza. We also ask him if there is an offer available for us. He suggests we buy a Non-Veg Pizza and we can get another pizza free. We tell him that its just a couple of people to eat here so we do not require two pizza’s and would be happy to have some discount on the bill. The person responds that you are calling from Plot No. 444, Industrial Area Phase IX and there are many people working at your place so it should not be a problem. (He knew where we were calling from though he never asked for our Phone number.) We agreed to the deal and asked him to send over the order.
As time passed by, we realized that it was way over 30 minutes and called up at 6:26 PM to know the status on our order. Guess what? The guy now says that your order was not taken as you did not provide your address. Wow! We were surprised by the disgusting people they have sitting over there. Ofcourse, we did not capture the name of the guy who took our call initially so could not complain about him.
So now we ask him to take the order again. Another shock, he refuses to give us the Buy one get one free offer unless we had a coupon. We told him that this offer was suggested by the person who took the call earlier. He still insisted that we had to give them the coupon to get the offer.
Finally our dominos pizza arrived at around 7:00 PM. Dominos Pizza always marketing there 30 minutes or free offer but it needs to go a long way to have professional people taking orders. Everytime you will call them, the call opening comes with an offer which you would never understand in the first go. They just run through the lines just for the sake of it and yesterday’s experience makes me hate them more.
Read about their anti-environment activities here – Dominos Menus Flying Everywhere
